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Refund and Cancellation Policy

Last updated: May 2026

This policy explains how to cancel Drawflare - Web to Design membership and subscriptions, when refunds may be granted, processing timelines, and how this relates to third-party checkout and Merchant of Record services we engage.

01 Scope

1.1 Who this policy covers

  • This Refund and Cancellation Policy ("Policy") is issued by Sichuan Miaosuan Technology Co., Ltd. (Drawflare - Web to Design, "we") and applies to Drawflare - Web to Design membership, subscriptions and other digital products and services you purchase through our website or in-product entry points.

1.2 Relationship to other documents

  • This Policy supplements the Terms of Service. Matters involving personal information are governed by the Privacy Policy. If this Policy conflicts with the Terms of Service regarding refunds, subscription cancellation or order disputes, this Policy prevails except where mandatory law provides otherwise.

1.3 Third-party checkout

  • If your order is collected and invoiced through a third-party Merchant of Record we engage, that party may have its own buyer terms for the same transaction. For collection, taxes, payment disputes and how refunds it initiates are executed, the rules then in effect and disclosures at checkout govern; our responsibility for product delivery, features and account support remains under this Policy and the Terms of Service.

02 Subscription cancellation

2.1 How to cancel

  • Before the end of your current billing period, sign in to this website, open the account menu at the upper-right of the page, view your subscription status there, and follow "Cancel subscription" and in-product prompts. If you cannot complete cancellation for technical or permission reasons, use the "Contact us" channels published on this website; we will assist within reasonable bounds.

2.2 Effect of cancellation

  • Cancellation usually takes effect when the paid period in progress ends; until then you may generally continue using purchased membership benefits unless we terminate early for breach.

03 Refund principles

3.1 General rule

  • Except as listed in this Policy or required by applicable law, subscription fees already paid are generally non-refundable. Recurring subscriptions are billed per period; after you cancel, only future renewals stop — we generally do not refund the current or past periods retroactively.

3.2 Situations where refunds may be granted (examples)

  • Duplicate or clearly erroneous charges, verified by us or the checkout provider, will be refunded for the overcharged amount via the original route or another reasonable method.
  • Payment succeeded but corresponding membership could not be activated within a reasonable delivery window (see digital delivery in the Terms of Service), and we did not fix or offer an equivalent remedy within a reasonable time after you contacted us.
  • Other refund rights consumers have under applicable law (for example statutory withdrawal where conditions are met).

3.3 Situations where refunds are usually not granted (examples)

  • Inability to use the product due to your device, network, browser or Figma environment incompatibility after we have provided reasonable support.
  • Suspension or termination for breach of the Terms of Service.
  • Refund requests based solely on subjective dissatisfaction after substantial use of membership or paid features (except where law requires otherwise).

04 Requests and processing

4.1 How to apply

  • Email team@drawflare.com from the address used at purchase with your order number, purchase date, a description of the issue and your preferred resolution. For third-party checkout we may ask you to complete steps in that portal or on the receipt as well.

4.2 Response time

  • We generally reply to refund or dispute enquiries within three business days and indicate whether more information is needed. Review and execution may take additional time depending on the payment channel and bank processing cycles.

4.3 Refund method

  • Approved refunds are normally returned to the original payment method; if that is not possible we may agree on an alternative with you. Orders handled by a Merchant of Record may be refunded by that party and shown in its system; crediting time depends on the payment institution.

05 EU and UK consumers

5.1 Digital content

  • If you are a consumer in the EU, UK or similar jurisdictions and purchase digital content or services delivered without a physical medium, and we obtained your express consent before purchase to begin performance before the withdrawal period ends and informed you that you will lose the statutory right of withdrawal, your no-reason refund right during the withdrawal period may not apply or may be limited.

5.2 Other statutory rights

  • This section does not exclude repair, replacement, price reduction or termination rights when the product does not conform to the contract. You may assert such rights via team@drawflare.com; we will handle them within the applicable legal framework.

06 Chargebacks and disputes

6.1 Contact us first

  • If you question a charge, contact us using the channels in "Contact us" below so we can verify and resolve it quickly. If the dispute remains unresolved, you may pursue rights with your card issuer, payment provider or competent authorities as permitted by law. Chargebacks initiated without prior communication may be responded to with transaction records by us and the checkout provider, where their rules allow.

6.2 Third parties

  • Checkout providers may handle refunds or chargebacks within legal or contractual limits for risk control; related fees or adjustments may appear in later settlements. We are not responsible for final decisions by payment institutions or banks.

07 Contact

7.1 How to reach us

  • Sichuan Miaosuan Technology Co., Ltd. (Drawflare - Web to Design). Email: team@drawflare.com.